We respect your privacy and process personal data only to fulfil your orders and requests, in line with the Law on Personal Data Protection of Kosova and the EU GDPR.
What we collect
- Order data: name, email, phone, delivery address, measurements and notes you provide.
- Messages and appointment requests you send us.
- Technical data (IP address, browser) for security and fraud prevention.
Payments
Card payments are processed by Raiffeisen Bank Kosova (RaiAccept). Card details are entered only on the bank’s secure page; we never receive or store them.
Cookies
We use essential cookies for your shopping bag and security. Analytics or marketing cookies are only used if you accept them in the cookie banner.
Sharing
We share data only with the courier delivering your order, the bank processing your payment and our email provider — never for sale.
Retention & your rights
Order data is kept as long as required by accounting law. You may request access, correction or deletion of your data at any time by emailing us.
Protection against bots
Our forms are protected by Cloudflare Turnstile, which may process technical information to tell humans from bots.